Integración, involucramiento y retroalimentación como antecedentes de la reflexividad en una dependencia gubernamental


  • Aurora Irma Máynez-Guaderrama Universidad Autónoma de Ciudad Juárez, Instituto de Ingeniería y Tecnología, Departamento de Ingeniería Industrial y Manufactura, Ciudad Juárez, Chihuahua, México.
  • María Marisela Vargas-Salgado Universidad Autónoma de Ciudad Juárez, Instituto de Ciencias Sociales y Administración, Departamento de Ciencias Administrativas, Av. Universidad y Av. Heroico Colegio Militar s/n, zona Chamizal, Ciudad Juárez, Chihuahua, México, C. P. 32300.


Palabras clave:

reflexividad, integración, involucramiento, retroalimentación, gobierno


Las organizaciones del sector público tienen como reto dar respuesta y solucionar las necesidades de la sociedad. Ante ese desafío, su gestión debe indagar la eficiencia de sus tareas. En esta vertiente, la reflexividad es una pieza clave, fundamental para el desempeño de los equipos de trabajo y útil para evaluar, buscar soluciones y tomar decisiones. El objetivo del presente estudio fue establecer, en una dependencia del gobierno mexicano, si la integración, el involucramiento y la retroalimentación, influyen en la reflexividad. El diseño fue cuantitativo, no experimental, transversal y causal. Se encuestó a 108 empleados. Los datos se recolectaron con un cuestionario auto administrado y como técnica de análisis se usó un modelo de ecuaciones estructurales con mínimos cuadrados parciales (PLS). Los resultados revelan que la integración, el involucramiento y la retroalimentación en esa dependencia tienen un efecto favorable y significativo en la reflexividad, reflejado en mayor medida en la búsqueda de acuerdos para alcanzar las metas laborales y la ejecución competente del trabajo; siendo la retroalimentación la variable de mayor influencia.

Biografía del autor/a

Aurora Irma Máynez-Guaderrama, Universidad Autónoma de Ciudad Juárez, Instituto de Ingeniería y Tecnología, Departamento de Ingeniería Industrial y Manufactura, Ciudad Juárez, Chihuahua, México.

Profesora-Investigadora, Universidad Autónoma de Ciudad Juárez, Instituto de Ingeniería y tecnología. Departamento de Ingeniería Industrial y Manufactura. Av. del Charro no.450 Nte. Col. Partido Romero CP32310. Correo electrónico: CVU 396543. ORCID iD 0000-0001-8174-3807. Miembro del SIN, nivel I.

María Marisela Vargas-Salgado, Universidad Autónoma de Ciudad Juárez, Instituto de Ciencias Sociales y Administración, Departamento de Ciencias Administrativas, Av. Universidad y Av. Heroico Colegio Militar s/n, zona Chamizal, Ciudad Juárez, Chihuahua, México, C. P. 32300.

Profesora-Investigadora, Universidad Autónoma de Ciudad Juárez, Instituto de Ciencias Sociales y Administración. Departamento de Ciencias Administrativas. Av. Universidad y Av. Heroico Colegio Militar S/N Zona Chamizal C.P. 32300. Ciudad Juárez, Chihuahua, México. Correo electrónico:, teléfono 656 180-40-6. CVU 398175. ORCID iD 0000-0002-9670-5982. Miembro del SIN, nivel candidato.


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Cómo citar

Máynez-Guaderrama, A. I., & Vargas-Salgado, M. M. (2022). Integración, involucramiento y retroalimentación como antecedentes de la reflexividad en una dependencia gubernamental. CienciaUAT, 16(2), 114-125.



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