Reliability and validity of an instrument for measuring the competitive performance of health institutions through the use of Information and Communication Technologies
DOI:
https://doi.org/10.29059/cienciauat.v16i2.1539Keywords:
organizational efficiency, health facilities, information and communication technologiesAbstract
Since their emergence, the use of information and communication technologies has achieved greater competitive advantages in companies and public organizations, including the health sector, although there is little scientific evidence about it. The objective of the research was to validate a questionnaire to measure the competitive performance of health institutions in the state of Baja California, through the use of information and communication technologies. The study approach is quantitative, with a retrospective descriptive scope and a non-experimental cross-sectional design. The questionnaire developed based on the literature review was administered between September 2020 and May 2021 to a sample of health professionals (n = 203). It consisted of 59 items, as a result of measuring 9 dimensions, where its content validity index for n = 13 experts was classified as adequate (0.79). The reliability obtained in the pilot test was high (Cronbach’s Alpha = 0.86). To evaluate the construct validity, an exploratory factor analysis was carried out, which determined 9 factors that explain 84.5 % of the total variance and a strong correlation between the variables. The obtained instrument presented adequate psychometric properties of reliability and validity, which in turn made it possible to measure the impact of information and communication technologies on the competitive performance of health institutions.
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